Information on Customer Surveys

Last updated: July 21, 2026

 

Thank you for taking the time to participate in our survey.

Your opinion is important to us. By taking part, you help us continuously improve our products, services, and business processes.

Voluntary Participation

Participation in this survey is voluntary. You may discontinue the survey at any time without any disadvantages or consequences.

Processing of Your Data

This survey is conducted on behalf of BALLERSTAEDT & CO. OHG using the SurveyMonkey platform.

If no personal data is requested within the survey, your responses will be evaluated anonymously. Should you voluntarily provide personal data (e.g. in free-text fields), this information will be used solely for evaluating customer satisfaction and improving our products and services.

Your data will not be shared with third parties unless this is necessary for the technical operation of the survey.

Data Retention

The collected data will only be stored for as long as necessary to evaluate the survey and implement resulting improvement measures. After that, the data will be deleted or anonymized unless statutory retention obligations require otherwise.

Data Protection

Further information on how BALLERSTAEDT & CO. OHG processes personal data can be found in our Privacy Policy.

Please note that the technical provision of the survey is subject to SurveyMonkey’s Privacy Policy. SurveyMonkey processes data in accordance with applicable data protection regulations and implements appropriate contractual and technical safeguards.

Contact

If you have any questions regarding the survey or data protection, please contact:

BALLERSTAEDT & CO. OHG
Sina Weber
Hardbergstr. 11
76437 Rastatt
Germany

E-mail:

Further information on data protection can be found in our Privacy Policy.